At Boiler & Heating Services, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or use our services. We are committed to safeguarding your privacy in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect the following types of personal data:

• Personal Identification Information: This may include your name, email address, phone number, and postal address when you contact us, make a booking, or fill out forms on our website.
• Technical Data: This includes information about your device, browser type, IP address, and browsing behaviour on our website, collected through cookies.
• Transactional Data: If you book a service, we may collect payment information and service details.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

• To provide you with the services you request, such as booking boiler repairs, installations, or maintenance.
• To process payments and communicate with you regarding your bookings and services.
• To improve our website, services, and customer experience based on your feedback and usage patterns.
• To send you promotional communications, including special offers, updates, and news (if you have opted in).
• To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with the following:

• Service Providers: We may share your information with trusted third parties who help us operate our website or provide services, such as payment processors, marketing platforms, or IT support.
• Legal Compliance: If required by law, we may disclose your information to comply with legal obligations or to protect our rights, property, or safety.

4. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorized access, loss, or misuse. While we strive to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee its absolute security.

5. Cookies

Our website uses cookies to enhance your user experience. Cookies are small files placed on your device that help us analyse how you interact with our website. You can adjust your browser settings to refuse cookies or notify you when cookies are being used, but this may affect your ability to use certain features of our website.

For more information, please refer to our [Cookie Policy].

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request to correct any inaccuracies in your personal data.
• Right to Erasure: You can request to delete your personal data, subject to certain conditions.
• Right to Restrict Processing: You can request us to limit the processing of your personal data in certain circumstances.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes or other legitimate interests.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the details below.

7. Links to Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of third-party sites. We encourage you to read their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any updates will be posted on this page, and the revised date will be shown at the top of the policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us.